How to Approach Failed Proposals and Rejected Designs

You cannot expect things to go as smoothly as planned when you are in the supply chain/manufacturing business. There will be obstacles along the way since your business also relies on other people’s decisions which are out of your control. It is a toughly competitive industry and you cannot simply expect you are on the same page with all the people you get to deal with in the business.
Business proposals and product designs can also be rejected by suppliers and manufacturers due to varying reasons. The most common one is when the supplier is not able to keep up or provide the resources or materials needed for the product. Another common reason is when both the client and supplier cannot agree on their terms and conditions leading to a fallout. Whatever the reason may be, it is important to exit with grace and not leave a bitter taste in the mouths of should-have-been potential suppliers. This factor should be covered in the due diligence process.

 

How to Accept Rejections Gracefully

Most due diligence processes overlook the courtesy part needed during failed transactions and deals. Due diligence usually focuses on background checking and profiling of potential suppliers and manufacturers then miss out the part post-failed proposals and rejections. Regardless of how the transaction between a potential supplier turns out to be, it is important to end the conversation on a positive note.
There are four points which you should always remember when dealing with rejections and failed partnerships. The first point must be gratitude. Always be thankful for their time and whatever efforts they put into your proposal or product design. Even if you did not end up as partners, your gratitude will always leave a good mark and reflect your company’s character via good manners. The next one is to be direct to the point and not beat around the bush. Much like any other professionals, time is precious, and these suppliers and manufacturers do not want their time wasted. Avoid flowery speech in your proposals and simply be direct in asking for their service or whatever it is you need from them.
The third point is to be reasonable. Always have a reason to back up your statements and functions. The honest reasoning is sometimes the key to overturn a failed partnership or proposal into a success. Last but not least, be nice. There is no need to elaborate on the last point. It applies not only in this industry but generally in life.